RETURNS

If you are not satisfied with the product for any reason we will offer a full refund with a free return shipping option within 30 days of placement of the order with certain restrictions and terms and conditions.

We cannot accept and refund towards half full containers  or containers filled other products. In case you have received a damaged or broken product please take a picture of the mailing box with the label and send us immediately. We cannot refund to damaged items at your personal responsibility later to receiving products intact.

We also do not refund to partial orders in combo set purchases. Entire combo set has to be returned to be eligible for refund.

We take all the responsibility until the point of delivery of the product to the mailing address provided in the purchase order. If the item is not received we will help you with the tracking of the order. Monaesi skincare does not take responsibility for the items is missing at your premises after the delivery.

Simply contact us at customerservice@box5150.temp.domains and request a Merchandise Return label to be eligible for free return shipping. All returns will be refunded to the credit card that was used to process the order.

Please return every item received in the order including any promotional gift item. If a gift with purchase was included with the order. We will not refund an order unless all items are returned. When the product is returned to our facility, it may take 7-10 business days to process your refund.

After your return is processed, you will receive a refund confirmation email